HOW TO ORDER
- Why buy from us?
- Ordering by Phone, Fax or Post
- How do I find products?
- How do I purchase products?
- How can I order products if I know the ISBN / Item codes?
- How can I see what's in my Shopping Basket?
- How do I remove products from my Shopping Basket?
- How do I select multiple items?
- What forms of payment do you accept?
- What notification will I receive?
- Is it safe to shop online with RHS Enterprises?
- Are my personal details safe with RHS Enterprises?
- How and when are products delivered and what are your postage rates?
- Can I return goods?
- Donations
- Can I buy these items at RHS Gardens?
- Gift Service
- Do you Mail Order plants?
- Company Details
Why buy from us?
When you order from RHS Enterprises, you can be confident of receiving top-quality goods. Better still, every item you buy from us is also a gift to the Royal Horticultural Society, to support our important work.
All the profit we make goes straight back to providing the things you know and love us for: inspirational gardens, magnificent flower shows, trusted advice, education and invaluable research.
There's no easier way to share your love of gardening than by ordering from us, so we hope you'll find there's plenty here to inspire and delight you - including our own exclusive RHS products including famous diaries and calandars.
As a charity we receive no government funding, the support of our members really does make a difference. So happy shopping - we look forward to receiving your order.
Thank you.
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Ordering by Phone, Fax or Post
BY TELEPHONE
Call our friendly operators on 0845 260 4505, between 9.00am and 5.30pm Mon-Fri - an answerphone service is available out side of these hours. (If you are calling from overseas please dial +44 1483 211320.)
If you are ordering from a catalogue, please have the following ready
- Your catalogue code (shown in the top right corner of your order form in your catalogue)
- The relevant ISBN / Item ref code
- Your credit / debit card details
We will confirm that the items you wish to order are in stock and advise of delivery dates.
BY POST or FAX
If you have a catalogue complete the order form in the catalogue and send to:
Mail Order, RHS Enterprises Ltd, RHS Garden Wisley, Woking, Surrey GU23 6QB
Or fax to: 01483 212447
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How do I find products?
There are two main ways to locate products on our website.
Browsing
From every page you can simply select a category from left navigation menu.
Searching
Use the 'Search' option located on the left hand side of the website to search for a particular type of product. Simply enter a relevant keyword that best describes the product you are after (such as 'allotment' or 'orchids') and click 'search' to see a list of matching results. If there are more than 10 results, you can click the left or right arrows or the relevant page numbers to browse through these results in groups of 10.
Using either of these methods will produce a selection of products that match your needs. To see any product in more detail, simply click 'More Info'. To add products to your Shopping Basket, just click 'Buy' (you can remove it later if you wish). Alternatively, you can enter the catalogue code in the search box and the item will appear.
Alternatively, enter the ISBN or item reference if you know it in the search box to go straigt to the product.
If you can't see what you are looking for, please rememer that our online facility is currently only a fraction of the titles we have available through Mail Order, please contact us with your requirements and we will search the bookshop for you,
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How do I purchase products?
You can add any products that you wish to purchase to your 'Shopping Basket' at any time by clicking the 'Buy' button that appears next to that product. If you make a mistake or change your mind, you can remove products and/or change quantities at any time before going through the 'Checkout'.Once you have a selection of products that you are happy with, click 'Checkout' to enter our secure area and arrange payment and delivery details. (The 'Checkout' button is located within the 'Your Basket' box on the left hand side of the website.)
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How can I order products if I know the ISBN / Item codes?
If you have a copy of the catalogue and /or know the ISBN or item code for the items you wish to order, you can enter these without having to locate the item. Select the "Order Form" link in the bar at the top of the page, enter the ISBN / code(s). Click the submit button and a list of the items you have entered will appear. You have the option from here to change the quantity, add or delete items and proceed to the checkout.
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How can I see what's in my Shopping Basket?
The number of products in your Shopping Basket and their total cost (minus delivery charges, which will be calculated at the Checkout) is shown in the 'Your Basket' box located on the left hand side of the website at all times. To see the contents of 'Your Basket' in more detail, just click 'View'.
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How do I remove products from my Shopping Basket?
To see the contents of your Shopping Basket in more detail, just click 'View' that appears within the 'Your Basket' box located on the left hand side of the website at all times. From 'Your Basket', simply click 'Delete Item' and you will be shown your current list of products with a box next to each. Simply put a tick next to any product that you wish to remove from your basket and click 'Submit'. Your amended list of selected products will then appear.
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How do I select multiple items?
If you wish to purchase more multiples of any product, simply add that product to your Shopping Basket, then click the 'View' button that appears within the 'Your Basket' box located on the left hand side of the website. From your basket click 'Change Quantity', this will refresh your current list of chosen products with the original quantity appearing in a box next to each. Change this number to the quantity you require of each item and click 'Submit' to confirm. Your amended list of selected products will then appear.
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What forms of payment do you accept?
We currently accept orders paid by Visa, Mastercard, Delta or Switch. We will not charge your card until your order is available for despatch. If any item in your order is out of stock, we will not charge for this until it is available to be sent. If you wish to pay by cheque, postal order or RHS and National Garden Gift Vouchers, we can only accept your order by mail. All prices shown are in £ (GBP) sterling, and include VAT (where applicable). We regret that at this time we can only accept orders paid in sterling.
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What notification will I receive?
You will receive the following e-mails from us:
Confirmation that the order has been received and the stock status of the items on your order.
Confirmation that payment has been authorised and that your order is being packed for despatch within 24 hours.
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Is it safe to shop online with RHS Enterprises?
When you place your order you are automatically connected to our secure servers using SSL 40 bit encryption. A closed padlock will show in your browser status bar. This means that your personal and card details are fully encrypted, and remain secure across the Internet and after they reach our order processing centre.
When you submit your order at the Checkout, your personal information will be encrypted before leaving your computer. This information will remain encrypted until it is received by our secure server at which stage the information you have provided will be verified. A confirmation that your order has been received safely will be displayed on your screen a few moments later.
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Are my personal details safe with RHS Enterprises?
We respect your privacy and all personal information obtained through this Web site is kept secure in accordance with the Data Protection Act 1998. We do not attempt to gain any personal information about you without your knowledge. The information requested from you at the checkout is considered the minimum required to process your order efficiently. From time to time we would like to inform you of new products or special offers from RHS Enterprises Mail Order, we may also make your name and address information available to carefully screened companies whose products or services we feel may interest you. If you do not wish to receive such contacts, please check the relevant box at the check out before submitting your order, or you can contact us.
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How and when are products delivered and what are your postage rates?
Postage and packing charges are per delivery address. Add p&p charges for each additional delivery address.
UK Deliveries - Standard Charges (please see below for any supplements)
£2.50 for UK delivery orders up to £12.99 in value
£4.95 for UK delivery orders between £13.00 and £49.99 in value
POSTAGE AND PACKING IS FREE FOR ORDERS OVER £50 PLACED VIA THE INTERNET (UK addresses only)
Orders are usually despatched within 2 working days of receipt of your order (subject to availability), please allow up to 14 days for delivery.
Overseas Deliveries - Standard Charges (please see below for any supplements)
£4.95 for European delivery orders up to £12.99 in value
£9.95 for European delivery orders between £13.00 and £299.99 in value
Customers with orders of £300 or more will be contacted with the postage charge before final processing of the order.
£7.50 for deliveries outside Europe on orders up to £12.99 in value
£14.99 for deliveries outside Europe on orders between £13.00 and £299.99 in value
Customers with orders of £300 or more will be contacted with the postage charge before final processing of the order.
Orders will be despatched within 2 working days of receipt of your order (subject to availability).
POSTAGE SUPPLEMENTS
Colour Charts
The following supplements are per chart, if you are ordering only colour charts then the standard charges above will not apply:
Main Colour Chart: £4.95 for UK delivery, £9.95 for delivery outside the UK - per chart
Mini Colour Chart: £2.50 for UK delivery, £4.95 for delivery outside the UK - per chart.
Heavy & Fragile Items
Items identified as heavy or fragile on the site will have the following supplements in addition to the standard charges above:
£10 for delivery within the UK
£25 for delivery outside the UK but within Europe
£50 for delivery to the Rest of the World
RHS Vouchers
All vouchers are sent using Royal Mail Special Delivery and must be signed for on receipt. The delivery charge for this is £4.25 and is in addition to the standard charges above if you are ordering other items at the same time. Please note vouchers are for UK delivery only.
Import Duties
If you order products from our site for delivery outside the UK, they may be subject to import duties & taxes that are levied when the delivery reaches the specified destination. You will be held responsible for payment of any such import duties & taxes. Please note that we have no control over these charges & cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws & regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
ALL ORDERS - if an item is out of stock when the order is received and due in within the next 5 working days we will hold all of your order and send the items together. If any item is delayed beyond this time, we will send the items in stock and notify you of the delay.
Depending on weight, size and destination orders are sent with Royal Mail, parcel couriers, airmail and by international M-bag.
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Can I return goods?
If you are not completely happy with any purchase you can return it unused in the original packaging within 21 days for a full refund or replacement. Your statutory rights will not be affected. If you need to return an item, please follow the instructions that come with your order. Please retain a 'proof of postage' receipt from the post office. Goods lost (without proof of postage) or arriving damaged will not be credited. Goods must be returned at your cost, unless incorrect or faulty. Goods can NOT be returned to RHS Enterprises shops or plant centres if purchased through Mail Order.
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Donations?
The RHS is keen to continue to inspire and encourage all that is best in horticulture and your support plays a vital role in this. If you are able to support our work with a donation we would be extremely grateful. You can make a donation when you place your order, whether by phone, post or via our web site.
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Can I buy these items at RHS Gardens?
Some of the items featured in this collection are available from RHS Enterprises exclusively via Mail Order, not all are available from RHS Enterprises Shops and Plant Centres.
It is advisable to phone and check with your local RHS Garden before making a special journey.
- Wisley, Surrey - Tel: 0845 260 9000
- Harlow Carr, Yorkshire - Tel:01423 724666
- Rosemoor, Devon - Tel: 01805 624067
- Hyde Hall, Essex - Tel:01245 402113
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Gift Service
If you would like to send gift/s direct to friends or relatives, simply complete the delivery address section when you checkout and write your gift message in the space provided. There is no charge for this service. An order confirmation will be sent to the card holders address.
Please remember that ALL items in your order are sent to the delivery address you specify and can only be sent to one address. If you require more than one delivery address you will need to enter separate orders for each delivery address.
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Do you Mail Order Plants?
We run monthly promotions for specific plants by mail order in The Garden magazine; these offers can be found online by clicking this link - Passionate About Plants
Also, our Plant Centres offer a reservation service if you are nearby and would be happy to help you with your requirements - please contact your local centre.
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Company Details
Our registered details are:
RHS Enterprises Ltd, 80 Vincent Square, London SW1P 2PE
Reg. No. 1211648 London
VAT Registration No. 461 532757
However, to avoid delays please address correspondence to the following address:
Mail Order, RHS Enterprises Ltd, RHS Garden Wisley, Woking, Surrey GU23 6QB
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